Returns & Exchanges
At Strides Running Store, we want to ensure you find the perfect fit for your journey. If you are not completely satisfied with your gear, you can return or exchange your items within 30 days of purchase.
Check Eligibility
Ensure your running shoes or apparel are in original, unworn condition with all tags and packaging intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack and Ship
Print the prepaid shipping label provided and securely pack your items in the original box to prevent damage during transit.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing